Terms and Conditions

Campsite Coronavirus Booking Guarantee Terms

The following terms apply under our Coronavirus Booking Guarantee. You will need to agree to these terms before you confirm your booking. This policy supersedes any standard cancellation policies which may usually be in place.

Balance payment

A balance payment for the full amount will be due upon booking.

Flexible Rebooking Policy

In the event of cancellation due to Coronavirus restrictions or for self-isolation, the customer has the flexibility to move the booking to alternative available dates within 18 months of the start date of their holiday (the ‘flexible rebooking policy’) with no additional charges. If the customer chooses a date where the same accommodation is only available at a higher price, the additional prevailing rate for the stay will be due. The flexible rebooking policy is only available for cancellations related to genuine Coronavirus restrictions. Flexible rebooking is not available for cancellations related to weather or other reasons.


Due to the flexible dates offering, no refunds are available to the customer on any funds paid to the campsite. If you cancel your booking, we do not offer a refund but a 12-month rebooking link that allows you to use any funds paid towards new dates. Please contact us directly via email on hello@mpecopark.co.uk to arrange this.


We recommend additional cancellation insurance to cover in the event of cancellations other than Coronavirus restrictions.

Age Restrictions

Most of our late night events are strictly 18 years and over. If you would like to bring someone who is under 18 to an event, please call the office on 01209 891500 to find out the age limits before you purchase a ticket.

Campers under 18 years of age MUST be accompanied by parent or guardian that we recommend is at least 21 years of age or older.

Group Bookings

We do not accept bookings for large groups. We are a family friendly campsite and have a 10pm noise curfew. Anyone who books a large group will not be allowed to camp and we will not issue a refund. Anyone who persistently breaks the noise curfew will be asked to leave.

Event, Workshops and Gigs Cancellation Policy

In the event of cancellation due to Coronavirus restrictions or for self-isolation, we offer the customer a voucher for the same value with no additional charges. This can only be redeemed for the same event again. For example, a workshop can only be exchanged for another workshop and a gig can only be exchanged for another gig. We require 24 hours notice to offer this policy. A voucher will not be offered if less than 24 hours notice is given. Due to this flexibility, we do not offer refunds. This policy is only available for cancellations related to genuine Coronavirus restrictions and is not available for any other reasons. 

Gift Vouchers

Gift vouchers can only be used to purchase the product specified on each individual voucher. Discount codes cannot be used when purchasing gift vouchers. Gift vouchers are valid for 48 months after purchase. After 48 consecutive months the gift voucher will expire and the remaining balance will be lost.
If you would like to spend your gift voucher on something that costs more than the gift voucher value, you will simply need to pay the difference. If you’d like to spend your gift voucher on something that costs less than the gift voucher value, the amount of your purchase will be deducted, and you can then use the remaining balance for future purchases. We are not able to give change.
Gift vouchers cannot be exchanged for cash. Gift vouchers cannot be used to purchase further gift cards.

Website Disclaimer

The information contained in this website is for general information purposes only. The information is provided by Mount Pleasant Eco Park and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website. Through this website you are able to link to other websites which are not under the control of Mount Pleasant Eco Park. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep the website up and running. However, Mount Pleasant Eco Park takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

This website and its content is copyright of Mount Pleasant Eco Park. All rights reserved. Any redistribution or reproduction of part or all of the contents in any form is prohibited without written consent from the Director of Mount Pleasant Eco Park.

Terms & Conditions of Website Usage

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern our relationship with you in relation to this website. The term “Mount Pleasant Eco Park” or “us” or “we” refers to the owner of the website whose registered office is Mount Pleasant Eco Park, Chapel Hill, Porthtowan, TR4 8HL. The term “you” refers to the user or viewer of our website. The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give to a claim for damages and/or be a criminal offence. Returns, Refund, Cancellation and minimum age policies.
  • We’d like you to be happy with everything you purchase from Mount Pleasant Eco Park. If you change your mind, we cannot except returns due to the nature of the product. If there is a fault with the product delivery we guarantee you a full refund or replacement.
  • You can make changes to your order by calling 01209 891500. Please note orders cannot be changed by email.
  • The minimum age for purchasing on this website is 18 years. By making a purchase on this website you are declaring yourself to be at least 18 years of age or over.

Privacy Policy

This privacy policy sets out how Mount Pleasant Eco Park uses and protects any information that you give us when you use our website. Mount Pleasant Eco Park is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using our website, you can be assured that it will only be used in accordance with this privacy statement. Mount Pleasant Eco Park reserves the right to change this policy from time to time by updating this page. This policy is effective from July 2018.

What Info We May Collect and what we do with it

We may collect the following information: name and email address, contact information including postal address and postcode. We require this information to maximise our service to you. We will hold this information for no longer than 6 months. Should you choose to allow us to, by selecting the “You may contact me with special offers” tick box, we will send occasional promotional emails about our new products, special offers or other information which we think you may find interesting. We may, on rare occasions, also use your information to contact you for market research purposes. This would only ever be by email. You can of course elect not to receive communication from us at any point and we absolutely promise that we will never pass any information to third parties including outside of the EU. We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We will contact you if we are the victims of a data breach. You can contact us to request a copy of the data we hold on you and you can ask for us to amend or remove this information at any time. Should you be unhappy with how we handle your data you can lodge a complaint with a Data Protection Authority (DPA).


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