The following terms apply under our Coronavirus Booking Guarantee. You will need to agree to these terms before you confirm your booking. This policy supersedes any standard cancellation policies which may usually be in place.
We require only a 30% deposit at the time of booking.
A balance payment for the full amount will be due 30 days before holiday starts, when you can be sure that your holiday is going ahead.
In the event of cancellation due to Coronavirus restrictions or for self-isolation, the customer has the flexibility to move the booking to alternative available dates within 18 months of the start date of their holiday (the ‘flexible rebooking policy’) with no additional charges. If the customer chooses a date where the same accommodation is only available at a higher price, the additional prevailing rate for the stay will be due. The flexible rebooking policy is only available for cancellations related to genuine Coronavirus restrictions. Flexible rebooking is not available for cancellations related to weather or other reasons.
Due to the flexible dates offering, the low deposit and late balance payments, no refunds are available to the customer on any funds paid to the campsite (either the deposit or the balance). If you cancel your booking we do not offer a refund and can not reschedule to the next year. If the customer fails to pay the balance by 30 days prior to the holiday start date, the deposit may be deemed to be forfeited and the booking cancelled. In such an event the flexible rebooking policy will no longer apply.
We recommend additional cancellation insurance to cover in the event of cancellations other than Coronavirus restrictions.
Most of our late night events are strictly 18 years and over. If you would like to bring someone who is under 18 to an event, please call the office on 01209 891500 to find out the age limits before you purchase a ticket.
Campers under 18 years of age MUST be accompanied by parent or guardian that we recommend is at least 21 years of age or older.
We do not accept bookings for large groups. We are a family friendly campsite and have a 10pm noise curfew. Anyone who books a large group will not be allowed to camp and we will not issue a refund. Anyone who persistently breaks the noise curfew will be asked to leave.
In the event of cancellation due to Coronavirus restrictions or for self-isolation, we offer the customer a voucher for the same value with no additional charges. This can only be redeemed for the same event again. For example, a workshop can only be exchanged for another workshop and a gig can only be exchanged for another gig. We require 24 hours notice to offer this policy. A voucher will not be offered if less than 24 hours notice is given. Due to this flexibility, we do not offer refunds. This policy is only available for cancellations related to genuine Coronavirus restrictions and is not available for any other reasons.
Gift vouchers can only be used to purchase the product specified on each individual voucher. Discount codes cannot be used when purchasing gift vouchers. Gift vouchers are valid for 48 months after purchase. After 48 consecutive months the gift voucher will expire and the remaining balance will be lost.
If you would like to spend your gift voucher on something that costs more than the gift voucher value, you will simply need to pay the difference. If you’d like to spend your gift voucher on something that costs less than the gift voucher value, the amount of your purchase will be deducted, and you can then use the remaining balance for future purchases. We are not able to give change.
Gift vouchers cannot be exchanged for cash. Gift vouchers cannot be used to purchase further gift cards.
The information contained in this website is for general information purposes only. The information is provided by Mount Pleasant Eco Park and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website. Through this website you are able to link to other websites which are not under the control of Mount Pleasant Eco Park. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep the website up and running. However, Mount Pleasant Eco Park takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
This website and its content is copyright of Mount Pleasant Eco Park. All rights reserved. Any redistribution or reproduction of part or all of the contents in any form is prohibited without written consent from a Director of Mount Pleasant Eco Park.
We may collect the following information: name and email address, contact information including postal address and postcode. We require this information to maximise our service to you. We will hold this information for no longer than 6 months. Should you choose to allow us to, by selecting the “You may contact me with special offers” tick box, we will send occasional promotional emails about our new products, special offers or other information which we think you may find interesting. We may, on rare occasions, also use your information to contact you for market research purposes. This would only ever be by email. You can of course elect not to receive communication from us at any point and we absolutely promise that we will never pass any information to third parties including outside of the EU. We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We will contact you if we are the victims of a data breach. You can contact us to request a copy of the data we hold on you and you can ask for us to amend or remove this information at any time. Should you be unhappy with how we handle your data you can lodge a complaint with a Data Protection Authority (DPA).
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We only use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. Links to Other Websites Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over other websites. We cannot therefore be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.